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Returns & Refund Policy

At TheraBela, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Returns

You may request a return within 14 days of receiving your order, provided that the item:

  • Is unused

  • Is unopened

  • Is returned in its original packaging and condition

Once your return has been received and inspected, we will notify you of the outcome.

Approved returns are subject to a 75 NOK handling and processing fee, which will be deducted from your refund.

Refunds are issued to your original payment method.

2. Damaged or Defective Items

If your item arrives damaged, defective, or faulty, you are entitled to either:

  • A free replacement, or

  • A full refund

Please contact us within 48 hours of receiving your order and include:

  • Your order number

  • Clear photos or a short video showing the issue

Once your claim has been reviewed and approved, we will arrange a replacement or refund at no additional cost.

3. Replacements

If you would prefer to receive a replacement instead of a refund, we are happy to assist.

  • A 75 NOK handling and shipping fee applies to standard replacement requests.

  • If the replacement is due to a confirmed manufacturing defect, shipping damage, or an error on our part, no fee will be charged.

4. Incorrect Items

If you receive the wrong product, please contact us as soon as possible.

After verification, we will ship the correct item to you free of charge.

5. Non-Returnable Items

Unfortunately, we cannot accept returns for products that:

  • Have been opened or used

  • Have been damaged due to misuse, neglect, or improper handling

  • Are returned outside the 14-day return window

  • Are not returned in their original condition

6. Shipping Information

Orders are typically delivered within 10 to 21 business days.

Please note that delivery times are estimates and may occasionally be extended due to:

  • High order volumes

  • Customs processing

  • Carrier delays

  • Weather conditions

  • Public holidays

  • Other unforeseen logistical circumstances

Tracking information will be sent to you by email once your order has been dispatched. Please allow a few days for tracking updates to become active.

7. Refund Processing

Once your returned item has been received and inspected, your refund will be processed.

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

8. Contact Us

If you have any questions regarding returns, refunds, replacements, or shipping, please contact our customer support team.

To help us assist you as quickly as possible, please include your order number in your message.

Email: contact@therabela.no